The phone number on the caller ID may reflect SSA's true phone number, however these calls are not valid. The scam call usually asks you to confirm your Social Security Number (SSN) and pay money to "reactivate" your number, protect it, or restore your benefits.
The CFPB outlines the following facts:
- The government will not threaten to take away benefits or ask for money or personal information to protect your Social Security card or benefits.
- Scammers can fake your caller ID, so don't be fooled if the call seems to be from the Social Security Administration's (SSA'S) real phone number or the SSA Inspector General's Fraud Hotline number. You can always call the Social Secuirty Administration directly at (800)722-1213 to find out if they are really trying to reach you.
- If someone calls you asking for your Social Security Number, bank account number, or credit card information, hang up.